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[Urgent!] Account Management Specialist ** Proficient in Oracle

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  • Date Listed 29/06/2018
  • Job Type Contract
  • EA License Number 08C2893
  • Company Name Capita Pte Ltd
  • Education Level Diploma

Benoi Road

Mon - Fri, office hours

1 year

Up to $2500


Role:

  • Provide high level of account management to customers.
  • Manage customer orders from placement to invoicing through multiple channels,
  • Work with demand management to satisfy customers required delivery dates.
  • Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
  • Provide customer support for pre order activities (availability, new item creation).
  • Process customer orders
  • Ensure customer satisfaction by routinely communicating order status details to customers, escalating queries if appropriate.
  • Manage Sales Order book / backlog in relation to dating / holds and P.O. errors.
  • Ensure that all requested support is provided to meet monthly revenue and FG inventory target.
  • Provide high quality service through efficient use of Oracle functionalities related to order fulfillment and relative to customer activity.
  • Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
  • Coordinate and align the communication throughout Ingersoll Rand and with the customer.
  • Identify improvements by using Lean Six Sigma methodology.
  • Respond to and/or refer product and technical questions to appropriate channel.
  • Share information with marketing and sales on customers and market conditions.


Knowledge

  • Min Diploma in Business, Marketing, Supply Chain
  • Min 2 years’ experience in service / customer facing role.
  • Proficient in MS Office applications and Oracle.


Interested candidate who wish to apply for the advertised position, please email us an updated copy of your resume at cassandra.ng@capitagrp.com.


Reg No: R1873123 (Ng Zhi Ling, Cassandra)

EA License No: 08C2893 (Capita Pte Ltd)


**We regret that only shortlisted candidates will be notified**