[Urgent!] Account Management Specialist ** Proficient in Oracle
Date Listed 29/06/2018
Job Type Contract
EA License Number 08C2893
Company Name Capita Pte Ltd
Education Level Diploma
Mon - Fri, office hours
Up to $2500
- Provide high level of account management to customers.
- Manage customer orders from placement to invoicing through multiple channels,
- Work with demand management to satisfy customers required delivery dates.
- Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
- Provide customer support for pre order activities (availability, new item creation).
- Process customer orders
- Ensure customer satisfaction by routinely communicating order status details to customers, escalating queries if appropriate.
- Manage Sales Order book / backlog in relation to dating / holds and P.O. errors.
- Ensure that all requested support is provided to meet monthly revenue and FG inventory target.
- Provide high quality service through efficient use of Oracle functionalities related to order fulfillment and relative to customer activity.
- Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
- Coordinate and align the communication throughout Ingersoll Rand and with the customer.
- Identify improvements by using Lean Six Sigma methodology.
- Respond to and/or refer product and technical questions to appropriate channel.
- Share information with marketing and sales on customers and market conditions.
- Min Diploma in Business, Marketing, Supply Chain
- Min 2 years’ experience in service / customer facing role.
- Proficient in MS Office applications and Oracle.
Interested candidate who wish to apply for the advertised position, please email us an updated copy of your resume at email@example.com.
Reg No: R1873123 (Ng Zhi Ling, Cassandra)
EA License No: 08C2893 (Capita Pte Ltd)
**We regret that only shortlisted candidates will be notified**