Customer Service Executive (Sales Coordinator/ $2000-$3000/ Tuas)
- Date Listed04/05/2021
- Job TypeFull-Time
- EA License Number14C7279
- Company NameThe Supreme HR Advisory Pte Ltd
- Education LevelDiploma
Whatsapp +65 86938995 or Email: email@example.com
Sales Order Processing (The following to be carried out on a timely basis):
Receive and enter orders into the system, acknowledge customers’ P.O.s on time
For new customers, arrange with customer to complete credit application form, establish custom exemption status and freight arrangements where applicable.
Update weekly delivery schedule & update open order items that already shipped.
Update order quantities on MS/MRP.
Liaise with customers on current and forecast orders, monitor status of ordering, inventory and outstanding accounts.
Prepare shipping documentation, invoices, etc. for goods dispatch/delivery amendment and cancellation.
Liaise with Production, Planning, Purchasing and Warehouse to ensure order fulfilled as per requirements e.g. timely delivery.
Perform the above for sample requests where applicable.
Any other tasks related to order fulfillment (including unique requests).
Handle customer enquiries and maintain good customer relations.
Visit customers periodically and build up customer relationship and resolve Customer Service issues.
Respond to customer complaints and forward to QA for investigation.
To follow with QA to close complaints.
Other related customer service work.
Administrative and others:
Create and maintain Bill of Material.
Provide administrative support to Sales.
Follow up payment from customer ensure AR record current.
Prepare Monthly reports.
Perform periodic stock count and reconciliations.
Coordinate freight management within scope of responsibility and monitor freight costs as well as services provided by the agent.
Ability to maintain and monitor internal controls and flow of documents; and ensure that documents are filed in an orderly manner.
Prepare pre custom clearance and liaise with custom officer if any issue arise.
Month end billing for consignment stock.
To update the documents and file on timely manner
Other related administrative work.
Minimum 3 years of experience in customer service or sales administration
Strong communication skills in verbally and in written
Must be proficient in all Microsoft suite application, corporate ERP System (QAD)