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Customer Service Officer (5days, up to $2300, Boon Lay/Pioneer)

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  • Date Listed 04/01/2019
  • Job Type Full-Time
  • EA License Number 12C6200
  • Company Name MACHSPEED
  • Education Level N-Level

Customer Service Officer (5days, up to $2300, Boon Lay/Pioneer)


• AWS and variable bonus provided

• 15 days annual leave


Job scope:

• Responsible for managing customer service operation of assigned client

• Ensure to meet operational key performance indicators and service level agreement

• Act as single point of contact for client and provide customer service support for logistics operations and freight matters

• Handle customer complaints on service, investigate root-cause of operation incidents and make recommendation for improvements

• Perform initial cycle count and ensure proper keeping of cycle count sheet for audit trail purpose

• Analyse KPI result and make suggestions to improve the service level

• Collate, compute and report monthly KPI

• Maintain consistent service specific KPI, submit reports on time and send correct billing to customer


Job responsibilities:

• At least 1-3 year of working experience in freight forwarding industry

• Able to commit OT when needed including weekends/public holidays

• Working Hour: 5 days normal office hour

• Basic Salary: up to $2,300 per month

• Transport provided from designated MRT

• Location: Boon Lay/Pioneer


We thank you for your interest in this position, applicants with relevant experience please send Microsoft word resume with expected salary to


apply@machspeed.com.sg


for faster processing, alternatively, please visit http://www.facebook.com/MachspeedHR for more jobs available, thank you. Shortlisted candidates will be contacted for interview session via phone. Thank you very much.

Agency License No. 12C6200 / EA Personnel No.: R1437671 (Ji Bing Cheng)


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Boon Lay / Jurong / Tuas
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