Receptionist Cum Admin
Date Listed 12/02/2019
Job Type Full-Time
EA License Number 200510152N
Company Website www.easipos.com
Company Name EASIPOS SINGAPORE
Education Level O-Level
- · Attend to the customer’s problem and service requirements, understand and record them in detail.
- · To provide assistance over phone or first level remote support, otherwise, transfer/ convey the customer’s problems and requirements to Support Team precisely and clearly, so that such issue can be handled smoothly.
- · Monitor and follow up the pending problem issue, alert Support Team when necessary to ensure that the issue is resolved effectively within a reasonable time and customer satisfaction can be maximized.
- · Arrange for hardware order and delivery for support services.
- · Ensure that services rendered are accurately invoiced by ensuring Delivery Order, Support Service Forms or other relevant documents are raised and channeled to Finance Team for invoicing.
- · Record customers’ complaint or dissatisfaction with our products and services in document and channel that to the Support and Development Team’s improvement and resolution.
- · Work with the Support Team on an ongoing basis to ensure customer satisfaction
- · For potential customer, deal with their enquiries promptly, efficiently and courteously. Obtain, understand and record their enquiries, requirements and business operation for record and Sales person to follow up with understandings for quotation.
- · Maintain accurate prospects and clients record for sales opportunities.
- · Compile & prepare Monthly service Summery & other relevant reports.
- · Report to the Sales Manger and contribute into the production of the sales progress towards quota.
- · Maintain close working relationship with colleagues to ensure & enhance team spirit & synergy.
- · Minimum O level
- · Strong communication skills both written and verbal
- · Minimum 1 year working experience
- · Singaporean are preferred