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Sales Specialist [UK Firm / Basic + Allowance + Comm]

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Your role is to ensure the delivery of quality services provided to customers over our various platforms supporting the long term achievement of objectives of the business. We are looking for a proactive individual to be the “voice of DirectAsia” – someone who has a passion for sales, providing great service and beyond the call of duty to delight our customers

Main Responsibilities:

  • Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
  • Handle incoming Sales hotline, attend to customers’ requests in line with policies and procedures, striving for first call resolution
  • Using simple, clear and concise languages to communicate effectively with customers
  • Actively listen and probe questions to accurately recommend products and solutions based on customer’s needs and requirements
  • Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Inbound sale conversion
  • Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
  • Being customer-centric – Gather customers’ feedback, ideas, and suggestions to bring the team/organization be closer to our customers
  • Actively participate in process improvement sessions, providing constructive feedback and suggestions
  • Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
  • Work towards the team’s objectives and demonstrate the commitment to achieve business targets and personal goals.
  • Perform other duties as assigned by immediate supervisor

Requirements:

  • GCE ‘O’ Level & Above
  • Relevant customer service / inbound sales experience of at least 3 years, preferably from the insurance industry
  • Possess Insurance Certificates (BCP & PGI)
  • Demonstrated ability to manage own workload and effectively prioritize activities
  • Ability to manage change effectively
  • Exceptional listening and analytical skills
  • Proficiency in general desktop orientation and particularly in Word and Excel

Interested candidate, please write in or drop your resume in word format through indeed or send in to careers@directasia.com.

We regret only selected candidate will be contacted.

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Chinatown / Tanjong Pagar
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