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Operations Area Manager  

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  • Date Listed04/07/2019
  • Job TypeFull-Time
  • Company Websitehttp://www.joyretcmedispa.com/
  • Company NameJoyre TCMedi SPA

Key Responsibilities


Manage and ensure operational excellence in all aspects of the business at all outlets

Ensure the outlets operate efficiently and effectively and in compliance with company standards

Oversee the outlet(s)’ day-to-day operations and sales

Works closely with Management to develop strategic and operational plans for the outlets, managing execution, and measuring results within budget and guidelines to achieve continuous business growth, sales and profitability.

Develops, coaches, motivates and mentors a team of branch managers and consultants to become high-performing individuals with a strong sense of belonging, integrity and pride

Ensure outlet(s) maintain high level of customer service satisfaction through excellent customer service from the team

Handle all enquiries, feedback and complaints at the outlet(s)

Drives performance with long term vision, innovation, quality and service.

Walk the talk and leads by being the role model


Requirements


Minimum 3-4 years of related experience, preferably managers who have experience in beauty/wellness/spa industry

Highly motivated individual with a positive attitude

Excellent communication and interpersonal skills

Sales and goal oriented

Ability to multi-task and work in a high volume atmosphere

Proven ability to lead others and positively influence employee behaviour

Computer literacy is essential

Able to converse in both English and Mandarin (To liaise with Mandarin speaking customers).