Customer Service Officer[Ubi / IT support /1st level support / Linux / Window / Azure Cloud /Urgent] 

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  • Date Listed11/09/2019
  • Job TypeFull-Time
  • EA License Number14c7279
  • Company NameThe Supreme HR Advisory Pte Ltd
  • Education LevelNot Specified

Position title : Customer Service Officer

Location : Ubi

Working Hours : 5days follow duty roaster (3 shift)

Salary : $1800 - $2000

Job Scope

- To provide 1st level of support via hotline calls and emails with SLA.

- To log all customer requests into internal ticketing system.

- To monitor Linux & Windows system on AWS and Azure cloud.

- To provide efficient and timely technical support to end-user.

- To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution.

- To follow up on the progress of all outstanding issues until closure.

- To perform other IT related duties when assigned by the management

Skill /Experience

- NiTEC / Diploma in IT with at least 2 years of relevant experience

- Familiar with Windows OS

- Possess the strong sense of responsibility, initiative and commitment to customer service

- Meticulous and a team player with pro-active and good attitude

- Experience in Linux /cloud computing will be an advantage.

Interested applicants can also send your resume to supreme.edmundho@gmail.com or WhatApps +65 82483300

Reg No : R1981322

The Supreme HR Advisory Pte Ltd

Ea No : 14c7279

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