Customer Service Officer[Ubi / IT support /1st level support / Linux / Window / Azure Cloud /Urgent]
- Date Listed11/09/2019
- Job TypeFull-Time
- EA License Number14c7279
- Company NameThe Supreme HR Advisory Pte Ltd
- Education LevelNot Specified
Position title : Customer Service Officer
Location : Ubi
Working Hours : 5days follow duty roaster (3 shift)
Salary : $1800 - $2000
- To provide 1st level of support via hotline calls and emails with SLA.
- To log all customer requests into internal ticketing system.
- To monitor Linux & Windows system on AWS and Azure cloud.
- To provide efficient and timely technical support to end-user.
- To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution.
- To follow up on the progress of all outstanding issues until closure.
- To perform other IT related duties when assigned by the management
- NiTEC / Diploma in IT with at least 2 years of relevant experience
- Familiar with Windows OS
- Possess the strong sense of responsibility, initiative and commitment to customer service
- Meticulous and a team player with pro-active and good attitude
- Experience in Linux /cloud computing will be an advantage.
Interested applicants can also send your resume to firstname.lastname@example.org or WhatApps +65 82483300
Reg No : R1981322
The Supreme HR Advisory Pte Ltd
Ea No : 14c7279