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CRM Officer (Automotive)

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  • Date Listed 11/12/2018
  • Job Type Full-Time
  • EA License Number EA No. 08C2822
  • Company Website www.bizhubasia.com
  • Company Name Bizhub Asia Pte Ltd
  • Education Level Not Specified

Responsibilities:

Customer Experience Management

  • Attend to customers’ enquires/complaints, ensure that information is directed to the respective department accordingly and documented in SAP if needed

Customer Satisfaction

  • Send survey forms to managers to monitor service performance
  • Ensure that customers with invalid and missing email addresses are contacted to improve response rate of surveys

Sales Support

  • Generate customer or prospect list when requested by the Sales Manager or Sales Consultant
  • Provide CRM Dashboard to Sales Manager
  • Assist the Sales Manager in ensuring that Sales Consultant hit their monthly SAP KPIs
  • Send daily servicing appointments to Sales Consultants

Marketing Support

  • Provide support at events and on campaigns as instructed by Marketing department
  • Extract event participants from SAP and ensure follow up on events/campaigns by Sales Consultants
  • Provide mailing list of selected target groups to Marketing team
  • Creation of Welcome mailing for new customers

CAP Database Management

  • Monitor and maintain data quality in SAP
  • Transfer vehicle ownership for used cars owners and company Pre-owned customers
  • Document events, campaigns and target groups in SAP
  • Creation of Business Partners in SAP for test drive and walk in customers
  • Documentation of order intakes and vehicle deliveries in SAP

Other Tasks and Projects

  • Contact direct sellers and consignment cars at other dealerships if we had hot leads for those cars, upon request from company Pre-Owned Manager
  • Help at reception counter when required
  • Update sgCarMart new car team on new car price after each COE bidding.
  • Monitoring and maintenance of company app
  • Other ad-hoc tasks required





Qualified or interested candidates, kindly apply in through emailing your CV to us at: gida.bizhub(at)gmail.com

To facilitate faster application processing, please utilize the email stated and not Apply Now or Send Email links in this website.

We regret that only shortlisted candidates would be notified.

Bizhub Asia Pte Ltd
www.bizhubasia.com
EA No. 08C2822

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Alexandra / Commonwealth
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