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Marketing CRM Officer

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  • Date Listed 27/08/2018
  • Job Type Full-Time
  • EA License Number EA No. 08C2822
  • Company Website www.bizhubasia.com
  • Company Name Bizhub Asia Pte Ltd

Responsibilities:

  • Reporting to: Senior Marketing Manager.
  • Execution and monitoring of customer care program, database management and CRM initiatives for the market.
  • Assist in the implementation and management of CRM program to enhance the ownership experience.
  • Follow up on walk-in’s to understand their customer’s experience at assigned showroom within 48 hours.
  • Assist in the full implementation of the customer relations management to enhance showroom customer experience.
  • Provide weekly reports to track customer’s showroom experience.
  • CRM Program/ Prospect Contact/ Customer Care:
    • Source and propose suitable partnerships with external parties to enhance the program.
    • Maintain and manage customer database.
    • Initiate and spearhead customer care activities and events.
    • Assist the Marketing Department on launch events etc.
  • Showroom:
    • To maintain and organize the showroom to ensure customers experience are consistently high with suitable reading materials and relevant catalogues.
  • Sales Team/Admin:
    • Liaise with the Sales Admin pertaining to reports on prospecting monitoring.
  • Marketing Support:
    • Attend to all market support at all events, campaigns, when required by Marketing Department.
    • Support in processing invoices for timely payments to vendors.
  • Customer Experience Management (CEM):
    • Identification of customer touch points.
    • Analysis of customer related processes from feedback gathered from visiting prospects/ customers.
    • Analysis of weaknesses and identification/development of new measures.
    • Propose and implementation of solutions and monitor feedback.


Qualified or interested candidates, kindly apply in through emailing your CV to us at: gida.bizhub(at)gmail.com

To facilitate faster application processing, please utilize the email stated and not Apply Now or Send Email links in this website.

We regret that only shortlisted candidates would be notified.

Bizhub Asia Pte Ltd
www.bizhubasia.com
EA No. 08C2822


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Alexandra / Commonwealth
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