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Customer Service Experience

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Job Description:

Agoda is transforming travel for millions of customers across the globe. Headquartered in Asia, Agoda is one of the world's largest online travel accommodation platforms. Founded in 2005 and now a Booking Holdings (Nasdaq: BKNG) company, Agoda has a network of over 1 million accommodation options worldwide.

Agoda employs over 4000 professionals from 70 nationalities in locations around the globe.


Roles and Responsibilities:

  • You will deliver excellent customer service and manage the needs of our customer (guest and partners) through our communication channels (phone and email).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individuals (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service
  • Continuously identify work process improvements.
  • Communicate to Team Leader and (or) Manager
  • Perform office-based administrative duties whenever required
  • Must demonstrate high degree of integrity and confidentiality -Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing /invoice queries.

Qualification:

  • Excellent command of spoken and written English
  • Experience in customer service roles is desirable
  • Has customer service experience background
  • Good attitude, enthusiastic, detail-orientated, responsible, ethical and goal focused.
  • Customer service skills - Attentiveness, empathy , patience and consistency, persuasion, politeness
  • Analytic thinking and high problem-solving skills
  • Stress tolerance and able to work under pressured environment
  • Posses at least Diploma, Advanced/Higher/Graduate Diploma , Bachelor's Degree, Post Graduate Diploma, Professional Degree, Hospitality/ Tourism/Hotel Management or equivalent
  • At least 1 year experience preferred but fresh graduate will be considered


Benefits:

Medical Insurance


Interested candidates please do drop your CV to eliciamelleny95@gmail.com


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Beach Road / Bugis / Rochor
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