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Call Centre Team Leader

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  • Date Listed 13/07/2018
  • Job Type Full-Time
  • EA License Number 08C2822
  • Company Website www.bizhubasia.com
  • Company Name Bizhub Asia Pte Ltd

Responsibilities:

  • Planning of weekly schedule and management of manpower during situation of urgent leave or medical leave:
  • Ensure fair distribution of shifts (breakfast, dinner and supper) between each team members.
  • Assist with generation of report:
  • Towing report;
  • Emergency report;
  • Etc
  • Conduct and plan training for new agent.
  • Compilation of team’s monthly timesheet for submission to manager.
  • Monitor and improve team’s performance
  • Quality of phone conversation
  • Quality of case (feedback/lost and found) submitted to CS Team
  • Work with team member(s) in the same shift to share the workload for the various hotlines/event:
  • Taxi booking;
  • Customer Service ;
  • Premier Club;
  • Drivers’ queries;
  • Tow hotline;
  • Hourly test calls;
  • Transfer of the 3 hotlines (Taxi booking/CS/Premier Club) during preventive maintenance.
  • Look out for emergency alert and check with drivers of the status of their vehicles.
  • Conduct investigation (listening to recording and information provided) on feedback pertaining to CTC.

Requirements:

  • Minimum GCE ‘O’ Level
  • At least 2 years of Customer Service Experience
  • At least 1 year of experience in leading a team
  • Able to work on shifts

Qualified or interested candidates, kindly apply in through emailing your CV to us at: gida.bizhub(at)gmail.com

To facilitate faster application processing, please utilize the email stated and not Apply Now or Send Email links in this website.

We regret that only shortlisted candidates would be notified.

Bizhub Asia Pte Ltd
www.bizhubasia.com
EA No. 08C2822

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Bedok / Upper East Coast
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