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Customer Service Officer

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  • Date Listed 18/04/2019
  • Job Type Full-Time
  • EA License Number 199100225R
  • Company Website
  • Education Level O-Level

Key Duties, Roles & Responsibilities

  • Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
  • Placing necessary orders with Traffic Controller/ Operations Team or Sub-contractor based on client’s job requirements (ie Arrange Trucking or Manpower required for Heavy lifting)
  • Responsible for the issuance of invoices (for complicated jobs) and the issuance of purchase order for services provided by sub- contractors.
  • To perform Data Entry, Job creation, Billing, General Administrative or any Adhoc duties/task assigned
  • To ensure all customers’ queries and complaints are investigated and resolved with Operation Teams and/or Customers and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
  • To assist Customer Service Executive/Manager/Management with any special projects assigned and provide backup to other CS team when necessary
  • To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.

Job Requirements

Education and Experience

  • GCE’N’ or ’O’ Level
  • Knowledge of customer service principles and practices
  • Knowledge of relevant computer application and administrative procedures
  • Able to converse in English & Mandarin and local dialects (to liaise with foreign counterparts)

Key Competencies

  • Possess good interpersonal skills, listening & communication skills
  • Attention to detail and accuracy
  • Customer service oriented
  • Able to work under stress and pressure
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