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Customer Service Executive

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  • Date Listed 31/07/2017
  • Job Type Full-Time
  • Company Website
  • Company Name TSA Training Services Pte Ltd
  • Education Level Diploma
Job description

TSA focuses on developing internal talents and provide a comprehensive training environment. As a member of the service delivery team, you will work and engage closely with our internal and external clients to deliver your best in the following key responsibilities, including but not limited to:
  • Engage partners in the processes required for tracking results accurately through webinars / calls / ticketing system.
  • Deliver best in class remote support to our client
  • Log and follow up on calls/emails and documentation of all user requests and problem resolutions
  • Provide support and resolution to end-user enquiries for TSA’s reporting solution
  • Track incidents/problems from open until closure for the life cycle of the incident/problem management
  • Support our learning platform management such as user administration, user registration, enrollment and groups
  • Conduct Online Client Portal management pertaining to user support and user registration
  • Attend to Ad-hoc task as assigned by line managers

Desired Skills and Experience

  • Great adaptability to working in shifts on a 5 day work week with rotational shifts including night shifts, weekends and public holidays
  • Minimum Diploma with strong exposure to a customer-oriented environment, preferably with Call Centre experience, hospitality industry or application support
  • Excellent command of written English
  • Possess great client management skills with a strong passion for great customer service
  • Able to prioritize and execute tasks / trouble shooting and problem solving in a fast paced environment for our application and products
  • Keen eye for understanding of reports and numbers
  • Basic understanding of database preferred but not mandatory
  • Possess good PC and internet skills
  • Require to work public holiday and weekend (5 days work week):
  • Shift A 7am - 4pm
  • Shift B 2pm - 11pm
  • Shift C 10.30pm - 7.30pm
Location: Singapore.

Please only Singaporeans or Singapore PRs should apply

Due to high volume of applicants, we regret that only shortlisted candidates will be notified.

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

Thank you for applying.

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6 Commonwealth Ln, Singapore 149547
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