Post FREE Ad

Technical Support Officer (Conferencing /Call Centre)

Post an ad like this for FREE!
  • Date Listed 22/11/2018
  • Job Type Full-Time
  • EA License Number EA No. 08C2822
  • Company Website www.bizhubasia.com
  • Company Name Bizhub Asia Pte Ltd
  • Education Level Not Specified

Responsibilities:

  • Working as part of the multi-lingual Customer Service team you will provide high-level customer service and technical support and troubleshooting to maintain strong business relationships with customers.
  • To ensure client issues are seen through to resolution within Service Level Agreements (SLA’s). This is a target driven role where departmental and individual targets must be met.
  • Deliver a high level of customer service to both internal and external customers meeting required Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
  • Respond efficiently and effectively to all inbound customer communication via any media.
  • Provide education to clients on product portfolio or refer to appropriate department.
  • Provide reports and to assist management in targeting ‘at risk’ client accounts in order to remain the supplier of choice.
  • Address customer billing queries or issues.
  • Pro-actively channel client feedback to the appropriate departments within to help effect change and increase customer satisfaction.
  • Adhere to all departmental processes and procedures.
  • Accurately update and maintain databases.
  • Produce reports on a daily/weekly/monthly basis.
  • Take full ownership of customer issues and see them through to resolution.
  • Diagnose and troubleshoot Tier 1 Audio, Web & Video Conferencing issues.
  • Follow escalation procedure by redirecting calls to appropriate teams and/or line manager.
  • Carry out amendments to account configuration/specification as requested by the client, ensuring that other personnel are kept informed where necessary.
  • Provide direct secondary support for the implementation and creation of new accounts.
  • Propose enhancements to systems to improve effectiveness and efficiency.
  • Partake in regular training as required to keep technical skills, customer service skills and product knowledge up to date.
  • Testing new products and additional features. Providing accurate feedback of this testing to relevant parties.
  • Familiar with Mobile Conferencing Applications is preferred.



Requirements:

  • Minimum 1-year of customer service experience.
  • Possess customer service call centre working experience.
  • Microsoft office skills and experience working with databases.
  • Cantonese speakers preferred to be able to liaise with Cantonese speaking clients.



Qualified or interested candidates, kindly apply in through emailing your CV to us at: gida.bizhub(at)gmail.com

To facilitate faster application processing, please utilize the email stated and not Apply Now or Send Email links in this website.

We regret that only shortlisted candidates would be notified.

Bizhub Asia Pte Ltd
www.bizhubasia.com
EA No. 08C2822

Attach a file (maximum 2MB)
Uploading
[Remove]
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn More Report this ad
Buona Vista / West Coast
You might be interested in these similar ads
Customer Service Executive in Buona Vista West Coast, preview image
Customer Service Executive
Park N Parcel solves online shoppers' missed parcel problem by parking their delivery with nearby neighbours or retail stores. Park and Parcel is a Singapore-based start-up providing last mile mailing service solution, to enhance the current mailing ecosystem. Responsibilities You will · Master of all communication channels: Speak to customers on the phone, reply via email, SMS, ...
Customer Service
FRESHdirect is a Fruits and Vegetables wholesale and distribution company that supplies to commercial kitchens all across of Singapore.We specialized in supplying produces to restaurants, cafes as well as large scale hotels and supermarkets.We are currently looking to expand our team with a young and energetic individual who enjoys interaction with customers as much as we do!Job Descriptions :Comm ...
Customer Service Officer @ Kent Ridge ($8/hr) in Buona Vista West Coast, preview image
Customer Service Officer @ Kent Ridge ($8/hr)
Customer Service Officer @ Kent Ridge ($8/hr) [1] Working days: • Mon-Fri (8.30am - 5.30pm) • Alt sat (8.30am - 1pm) [2] Salary: • $8/hr • 6 months contract [3] Job Scope: • Provide call support, first level technical support • Provide email with general enquiries, registration [4] Requirements: • Singaporeans only • No experience required, training provided • Good working a ...
Customer Service Ambassador ('A' Levels / Diploma) NEEDED @ Kent Ridge !!! CONTACT 98221115 !! in Buona Vista West Coast, preview image
Customer Service Ambassador ('A' Levels / Diploma) NEEDED @ Kent Ridge !!! CONTACT 98221115 !!
Customer Service Ambassador ('A' Levels / Diploma) NEEDED @ Kent Ridge !!! CONTACT 98221115 !!Basic Information· Availability: Immediate· Duration: 3 to 6 months · Location: Kent Ridge / Other locations· Working Hours: Mon-Fri 8.30 to 5.30, Sat 8.30 to 1 (5.5 working days)· Pay: S$8/h + up to S$200 to $300 of shopping vouchers !!!Job Descriptions· Answer general walk-in / call-in / email enquiries ...
MASS HIRING Temp Customer Service @ Kent Ridge, $8/hr// Call centre, Retail, Contact for more jobs! in Buona Vista West Coast, preview image
MASS HIRING Temp Customer Service @ Kent Ridge, $8/hr// Call centre, Retail, Contact for more jobs!
RecruitFirst is Hiring Call Centre Officers!You'll be outsourced to:Location: Kent Ridge (nearest MRT)Duration: 3-6 monthsWorking hours: Mon-Fri – 8.30am to 5.30pm, Alt Sats – 8.30am to 1pmPay: $8/hrJob Scope:- Provide call support with general enquiries- Provide first level technical supportJob Requirements:- Able to work alternate sat (8.30am-1pm)- Good CS experience OR tech savvy- Must be able ...
Apply now Hiring Customer Care Coordinator $1800+VB (5 days) in Buona Vista West Coast, preview image
Apply now Hiring Customer Care Coordinator $1800+VB (5 days)
Apply now Hiring Customer Care Coordinator $1800+VB (5 days)Salary : $1800+VBWorking hours: Mon-Fri, 8:30am-5:30pmLocation: Penjuru (Transport provided)Responsibilities:Handling inbound calls, faxes and emails in a professional mannerFollow up with customers' enquiries and requestsProcess all types of orders promptly and accuratelyEnsure timely order submission to logisticsRequirements:Min. GCE 'O ...
[Kent Ridge] Entry Level Customer Service Officers | Happy Environment! in Buona Vista West Coast, preview image
[Kent Ridge] Entry Level Customer Service Officers | Happy Environment!
RecruitFirst is hiring many Customer Service Officers! You will be outsourced / deployed to our client. Location: Kent Ridge MRT (5 mins walk)Pay: $8/hrDuration: 3-6 months (renewable/convertible)Working Hours: Mon to Fri 8.30am to 5.30pm | Sat 8.30am to 1pm*No OT, can go back home on time! Friendly and happy working environment :)* ResponsibilitiesAttend to incoming phone/email enquiries promptl ...
More ads