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Customer Service Supervisor 

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  • Date Listed24/03/2020
  • Job TypeFull-Time
  • EA License Number201733334W
  • Company NamePlus Technology Pte. Ltd.


-Responsible for the daily operation and management of the customer service department (standardize the daily operation of customer service personnel, the distribution of daily work, and the formulation of KPIs), to complete and responsible for various service indicators of customer service;

-Responsible for the scheduling and setting up of customer service team, to solve problems in time;

-Formulate customer service work plans and systems, provide guidance for various tasks of customer service, supervise implementation, and ensure that customer service standards and goals are achieved;

-Improve and optimize customer service workflow, and systemize customer service workflow;

-Collect, organize, analyze, and report on departmental business processes, data, and customer feedback to ensure efficient customer service;

-Handle customer service communication issues, provide decision-making on sudden and occasional major incidents;

-Put forward customer requirements, establish modules, to improve efficiency and customer experience;

-Maintain good business communication and collaboration with various departments to provide the company with strong references and suggestions for decision-making;

-Timely and effectively complete other tasks assigned by superiors.


Requirements:

-College degree or above with some experience in customer service in the Internet industry, preferably candidates with more than 3 years of work experience in similar position

-Strong sense of customer service;

-With certain data analytical ability and proficient in using office software such as Microsoft Office

-Good at thinking independently, strong communication and coordination skills

-Good attitude, patience, attentiveness, and high in stress resistance.