Service Desk Analyst 

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  • Date Listed04/11/2019
  • Job TypeFull-Time
  • EA License Number13C6507
  • Company Websitewww.itcs-group.com
  • Company NameITCS Group
  • Education LevelA-Level

EXECUTIVE SUMMARY


We are looking for Service Desk Analyst to join their Singapore Operations team handling service desk support for the United States, within an investment bank.


JOB SCOPE (responsibilities, environment, etc)


  • Troubleshoot and support issues related to domain, desktop, application, and network
  • Provide helpdesk support to end-user through appropriate communication and responsive services
  • Convey troubleshooting steps and information to customers via phone calls and/or email
  • Assist and train users to improve the user experience
  • Document all reported incidents and service requests via ticketing system
  • Responsible for supporting end user software such as Microsoft Office, Windows XP/7/8/10.

MANDATORY JOB REQUIREMENTS (must have skills and experience)


  • IT Discipline Diploma or Degree, Professional Certification, or any relevant experience
  • Familiar with Microsoft Office and Windows Applications
  • Strong Analytical and troubleshooting skills
  • Excellent communication skills in English and customer service oriented
  • Comfortable with late and night shift environment

ADDITIONAL JOB REQUIREMENTS (nice to have skills and experience)


  • Training will be provided
  • Location: HarbourFront
  • Working hours: 5 days work week
  • Shift 1 – 07:00 pm – 4:00 am
  • Shift 2 – 08:00 pm – 05:00 am

How to apply?


You may send your updated resume in MS Word to Michelle LU (Registration No.: R1103726/ EA Licence No: 13C6507) at michelle.lu[at]itcs-group.com

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