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Job Duties:
Attend to enquiries and feedback received in person and via telephone calls and emails in a prompt and professional manner
Record and maintain Customer Care issues and Lost & Found items in the CRM system in accordance to the established criteria and guidelines
Maintain secure custody of lost and found items according to established procedures
Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
Assist customers on facility and programme bookings within the premises
Handle over-the-counter payment collections and perform daily settlements and financial reconciliations
Work on special projects (i.e. review and development of training curriculum and standard operating procedures) as assigned
Ad-hoc duties and projects as assigned or needed

Working Hours:
8.5 hours per day, between 6.30am - 10.30pm
5 days/week including Sat/Sun/PH

6 months contract

Job Requirement:
minimum GCE O Levels educational qualification or higher
prior customer service/concierge related experience will be advantageous
comfortable working on weekends and PH | okay with shift hours job
comfortable with contract position
able to start work within short notice period

As this position is urgent, kindly email detailed CV attention to CVY with current and expected salary, notice period and reason for leaving each job. Interested candidates who wished to apply could contact our office at6709 3493 for a confidential discussion. We regret to inform that only shortlisted candidates will be notified.

Job Code: CVY
Email Address:
EA License No.: 08C2893 (Capita Pte Ltd)
Registration No.: R1656753 (Yap Jia Liang Calven)

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Macpherson / Potong Pasir
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