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Customer Service Executive (Logistics MNC / East / Up to $3.1k)

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Logistics / Transportation MNC in east Singapore requires a Customer Service Executive with Accounts Management experience. Come in and apply and begin your fulfilling career now!


KEY RESPONSIBILITIES

• Position: Customer Service Executive (Account Executive)
• Working hours: Office hours
• Location: East
• Remunerations: Up to S$3,100 (basic before allowance + benefits) !!


KEY RESPONSIBILITIES

• Operate as the lead point of contact for any and all matters specific to your customers
• Build and maintain strong, long-lasting customer relationships
• Develop a trusted advisor relationship with key customer stakeholders
• Manage Customer Demand Forecast & Orders
• Prepare regular reports and reviews with customer on Demand Forecasting, OTD, Quality, Lost Sales Revenue, Extended Hire, Damaged Bins etc.
• Continuously seeking improvement on service level KPIs.
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
• Prepare regular internal management reports on account activities: eg OTD, Extended Hire, Damage Bins etc.


REQUIREMENTS

• Strong background in supply chain management, including planning, operations management, logistics service providers management, inventory management, process and systems improvement
• Candidate must have a good working attitude with strong sense of urgency to accomplish defined and yet challenging goals set by the Group
• Candidate must have basic proficieny in Mandarin to deal with Mandarin-speaking stakeholders
• Candidate should have some customer account management experience
• Strong problem solving skills; open and flexible mindset
• Proven account management or other relevant experience
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Candidate should adopt a hands-on approach in managing the customer service activities


*To apply, contact me at 98221115 for further discussions*

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

RecruitFirst Pte Ltd
Yap Shi Hao Joseph (R17675777)
E.A. 13C6342