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Customer Service | MNC, Household Appliances | 5 days, East, $2000+Incentive  

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  • Date Listed10/07/2019
  • Job TypeFull-Time
  • EA License Number93C4957
  • Company Websitehttp://www.jmcsg.com
  • Company NameJMC Talent Search Pte. Ltd.
  • Education LevelDiploma

• Working Location: East
• Working Hours/Days: Mon – Fri, 8:30am – 5:30pm
• Industry: Household gas appliances
• Customer Service


Job Responsibilities:
  • To attends to customer complaints and enquiries.
  • To prepare Service Personnel Monthly Overtime Report, Service Reports and Progress Reports.
  • To present reports to management as and when required in the absence of Service Manager
  • Assists walk-in customer and attends to their needs in regards to company products and services
  • Schedules daily services/repairs and assign the technician for the job.
  • Prepares billings of service charges to customer.
  • Ensures collection of outstanding service charges to customer.
  • Monitors unpaid service billings and follow-up payments from customer.
  • Update records of services rendered to customer thru company system.
  • To prepares Quality Claims Report for products and parts that functioned below the standard and specification.
  • Submit the QCR to Manager
  • Monitors the parts and products under QCR until appropriate action is taken by the supplier.
  • Safekeeping of Customer Service Department’s files and records.
  • Maintaining the cleanliness of SHOWROOM.
  • Other ad-hoc tasks as assigned by superior.

Job Requirements:
  • Nitec/Diploma in Business Administration, Management or equivalent.
  • Minimum 1 year of working experience as Sales Support/Customer Service.
  • Proficient in Microsoft Office (Excel, Word, Power Point).
  • Proficient in English & Mandarin to liaise with Chinese speaking associates.
  • Proactive & customer service oriented.
  • Full-Time position(s) available.


To Apply:
Interested and suitable candidates kindly send your Updated Resume in MS Word format to chris.chng@jmcsg.com
Kindly include current salary package, expected salary and notice period.

We regret that only shortlisted candidates will be notified. All the best!


JMC Talent Search Pte. Ltd. | EA License No: 93C4957
EA Personnel: Chng Hui Sean (Chris)
EA Personnel No: R1981080