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Customer Service | MNC, Household Appliances | 5 days, East, $2000+Incentive  

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  • Date Listed10/07/2019
  • Job TypeFull-Time
  • EA License Number93C4957
  • Company Website
  • Company NameJMC Talent Search Pte. Ltd.
  • Education LevelDiploma

• Working Location: East
• Working Hours/Days: Mon – Fri, 8:30am – 5:30pm
• Industry: Household gas appliances
• Customer Service

Job Responsibilities:
  • To attends to customer complaints and enquiries.
  • To prepare Service Personnel Monthly Overtime Report, Service Reports and Progress Reports.
  • To present reports to management as and when required in the absence of Service Manager
  • Assists walk-in customer and attends to their needs in regards to company products and services
  • Schedules daily services/repairs and assign the technician for the job.
  • Prepares billings of service charges to customer.
  • Ensures collection of outstanding service charges to customer.
  • Monitors unpaid service billings and follow-up payments from customer.
  • Update records of services rendered to customer thru company system.
  • To prepares Quality Claims Report for products and parts that functioned below the standard and specification.
  • Submit the QCR to Manager
  • Monitors the parts and products under QCR until appropriate action is taken by the supplier.
  • Safekeeping of Customer Service Department’s files and records.
  • Maintaining the cleanliness of SHOWROOM.
  • Other ad-hoc tasks as assigned by superior.

Job Requirements:
  • Nitec/Diploma in Business Administration, Management or equivalent.
  • Minimum 1 year of working experience as Sales Support/Customer Service.
  • Proficient in Microsoft Office (Excel, Word, Power Point).
  • Proficient in English & Mandarin to liaise with Chinese speaking associates.
  • Proactive & customer service oriented.
  • Full-Time position(s) available.

To Apply:
Interested and suitable candidates kindly send your Updated Resume in MS Word format to
Kindly include current salary package, expected salary and notice period.

We regret that only shortlisted candidates will be notified. All the best!

JMC Talent Search Pte. Ltd. | EA License No: 93C4957
EA Personnel: Chng Hui Sean (Chris)
EA Personnel No: R1981080