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Sales and Customer Service Executive
- Date Listed01/08/2019
- Job TypeFull-Time
- EA License Number201428631C
- Company Websitewww.djtele.com
- Company NameDJtele Pte Ltd
- Education LevelO-Level
- In charge of all customer service and enquiry call, with follow up action
- Good attitude towards all customer servicing
- Managing and monitoring orders from all sales channel
- Communicate and answering all product-related information, e.g., warranty, terms of sales, product malfunction, etc. Be able to give solutions when necessary
- Handle enquiries/feedback with appropriate solutions and provide alternatives within time limits
- Providing accurate and valid product information on enquiries
- Answering all customer’s feedback from all communication media
- Resolving customer’s problem and provide/explain/clarify all information with all option to assist the customer in solving the problem
- Assist customers’ need to achieve service satisfaction
- The team effort with all department to accomplish problem-solving
- Welcoming walking customer
- Relevant (customer support) experience
- Familiar with CRM systems and practices
- Neat and organized personality
- Service orientation attitude
- Good communication skill, appropriate phone manner, a good listener
- Able to handle good/bad feedback with patient
- Ability to multi-task, prioritize and manage time effectively
- Knowledge of electric gadget & experience in the retail field is a plus
- Bilingual in Chinese in order to liaise with Chinese speaking associate
Location: 16 Arumugam Road, Building D LTC (Nearby MacPherson MRT)