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Customer Service Executive
Date Listed 07/08/2018
Job Type Full-Time
Company Website http://www.mapplasticspl.com/
Company Name MAP PLASTICS PTE LTD
Education Level Diploma
- Act as the liaison between customers and in-house manufacturing support.
- Maintain close business relationships and work on customers’ expectations to ensure customer satisfaction through effective communications and responsiveness.
- Push customers for order pull to achieve and exceed sales targets.
- Advise customer on delivery schedule, inventory availability and receivable collection matters.
- Manage full spectrum of order processing, invoicing and preparation for delivery, including liaison with freight forwarder for shipment.
- Matching of payments received from customer to invoices.
- Working closely with Material Planner, Production Control and Warehouse teams to manage order delivery on-time in full.
- Maintain all fillings and documentation of Customer Service Department.
- Attend to customers' queries and complaints if required.
- Any other ad-hoc duties that may be assigned from time to time.
- Minimum Diploma in any field
- Proficient in customer service relations with firm character
- With international shipping experience
- IT savvy and proficient in Microsoft office
- Able to work in fast paced environment
- At least 3 Year(s) of working experience in the related field is required for this position.