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Customer Service Agent - (English and Japanese - oral and written)

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  • Date Listed 12/10/2018
  • Job Type Contract
  • EA License Number R1329524
  • Company Website
  • Company Name Softenger Singapore Pte. Ltd.
  • Education Level Diploma
One of our leading Client is looking out for Customer Service Agent (Korean/Japanese Speaking) to be based in Singapore.

Minimum Qualifications:

• 3 to 5 years working in a service/customer service/sales organization
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and customer experience
• Demonstrated capability to create world-class customer experiences with each and every interaction
• Fluent in English (Witten & Oral) and native in Regional language Japanese {There is a requirement to support Japanese market with native business/formal written communication skills}
• Must have exceptional grammar and typing accuracy skills – experience with business communication
• Client focused and solutions oriented; Good problem solving and analytical skills
• Ability to comprehend and analyze client situations and apply the right solution
• Ability to collaborate and work effectively on a team
• Self-learner interested in both the how and the why
• Ability to educate customers on policy and product questions
• Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
• Ability to follow processes without being blinkered by them

Preferred Qualifications:
• Experience in online advertising at a major media agency or publisher
• E-mail and chat support experience
• Pre-sales experience; able to deliver product value proposition
• Experience working in and with a global organization
Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.