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Customer Service Executive // Central

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Working hours: Mon – Fri (11am - 5pm)

Duration: 3 months


Responsibilities

- Translate the company’s service vision, corporate objectives and core values into handling plan for each customer.

- Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.

- Communicate politely and timely including but not limited to SMS, email, letter and telephone calls.

- Demonstrate awareness of the customers’ needs by taking actions that are tailored to the customers’ needs and requirements.

- Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions

- Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.

- Identify and highlight issues that impact policies, processes and procedures for the necessary changes/ improvements.

- Maintain accurate and timely records of correspondence or discussions with the customers in various systems.

- Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

- Participate in a variety of special projects as requested, including explorations of system or process improvements etc.


Requirements:

- Min. Diploma/Nitec


RecruitFirst is hiring. You will be outsourced to our client.

(Only Singaporeans can apply)


If interested, please whatsapp Wai Fong at 9061*3510 with:


1. Full Name

2. Education background

3. Commitment period


(Fast replies within 12 hours)


AND email resume to ibd@recruitfirst.com.sg with the subject "ATTN TO WAI FONG"


We regret to inform that only shortlisted candidates will be notified.


Thank you!

Chia Wai Fong (Outsourcing Team)

EA. 13C6342 (RecruitFirst Pte Ltd)


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Boat Quay / Raffles Place
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