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Customer Service Executive // Central

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Working hours: Mon – Fri (11am - 5pm)

Duration: 3 months


- Translate the company’s service vision, corporate objectives and core values into handling plan for each customer.

- Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.

- Communicate politely and timely including but not limited to SMS, email, letter and telephone calls.

- Demonstrate awareness of the customers’ needs by taking actions that are tailored to the customers’ needs and requirements.

- Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions

- Coordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.

- Identify and highlight issues that impact policies, processes and procedures for the necessary changes/ improvements.

- Maintain accurate and timely records of correspondence or discussions with the customers in various systems.

- Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

- Participate in a variety of special projects as requested, including explorations of system or process improvements etc.


- Min. Diploma/Nitec

RecruitFirst is hiring. You will be outsourced to our client.

(Only Singaporeans can apply)

If interested, please whatsapp Wai Fong at 9061*3510 with:

1. Full Name

2. Education background

3. Commitment period

(Fast replies within 12 hours)

AND email resume to with the subject "ATTN TO WAI FONG"

We regret to inform that only shortlisted candidates will be notified.

Thank you!

Chia Wai Fong (Outsourcing Team)

EA. 13C6342 (RecruitFirst Pte Ltd)