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Temp Customer Service for Cruise Company at Marina Bay Cruise Centre

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  • Date Listed 30/08/2018
  • Job Type Temporary
  • EA License Number 93C4403
  • Company Name RMA Consultants Pte Ltd
  • Education Level Not Specified

Temp assignment dates (you may choose to be assigned for any or all dates - must complete dates committed to upon contract signing)
Sept 6, 9, 14, 17, 21, 24, 28; Oct 1, 5, 8, 12, 15, 18, 19, 22, 26, 29

Multiple vacancies available!!

Working location: Marina Bay Cruise Centre Singapore (MBCCS)

Responsibilities:
- Greet, welcome and interact with guests
- Verify identification or proof of citizenship versus travel documents and names in the system
- Ensure documentation provided by guests are compliant with Immigration laws
- Collect and process all cruise documentation effectively
- Verify onboard payment method
- Issue or verify Boarding Pass and handle any collateral letters or boarding numbers
- Answer guest questions accurately and efficiently
- Provide appropriate information and next steps for guests
- Handle special guest situations and requests
- Execute Customer Service principles in handling issues, using empathy and/ or sympathy with guests during difficult times

Requirements:
- Good soft skills (empathy, communication skills, good listener)
- Fluent in English
- Highly responsible and customer-oriented
- Able to use critical thinking and problem-solving skills
- Able to handle high-pressure situations in a positive manner

Apply via janellemolina@rmagroup.com.sg


EA Personnel No: R1435788
EA License No: 93C4403

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Boat Quay / Raffles Place
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