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Customer Experience Agent | $8.50/hr | 6 Months | Kent Ridge

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Working Hours and Location:

• Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays.

• Around 10 minutes walking distance from Kent Ridge MRT and easily accessible by public buses.



Agent Responsibilities:

• Provide customer support via calls and emails with excellent work etiquette, patience.

• Ability to response to customers’ needs/enquiries and provide appropriate solutions and attention.

• Coordinate and monitor all customer queries effectively and escalate to management when necessary.

• Act as a coordinator between various internal department within the company and customer to ensure customer issues are resolved.

• Maintaning customer particulars and transactions, feedback and cases history of customer to CRM.

• Follow up actions after calls and emails to ensure pending inbound enquiries are solved.



Job Requirements:

• Highly customer oriented.

• Excellent analytical, interpersonal & communication skills.

• Bilingual portfolio preferred to liaise with non-English speaking customers.

• Well-verse of MS Office application is essential.

• Team player with positive attitude.

• Singapore Citizens or Permanent Residents Only.



Interested candidate who wish to apply for the advertised position, please email us an updated copy of your resume at cassandra.ng@capitagrp.com.


Reg No: R1873123 (Ng Zhi Ling, Cassandra)

EA License No: 08C2893 (Capita Pte Ltd)


**We regret that only shortlisted candidates will be notified**