Call Centre Supervisor/ $2500 - $2700/ Urgent 

Post an ad like this for FREE!
  • Date Listed19/09/2019
  • Job TypeFull-Time
  • Education LevelDiploma

Job Scope

  • Monitoring Staff adherence & productivity
  • Consolidation of shift allowance and overtime claims - Update all roster records
  • Handling Escalations - Investigate and follow-up customers’ complaints and feedbacks immediately/when necessary.
  • Practicing “Walk the Floor” approach
  • Liaise with operators, vendors and internal/ external departments (IT)
  • Staff counseling
  • Training - Assist Executive in training the agents when necessary
  • Service Recovery Monitoring - Assist Executive to monitor on service recovery issues
  • Risk Management
  • Filing/ Administrative work - Assign agents in administrative work when necessary
  • Adhere to established processes and procedures
  • Call Evaluation
  • Monitoring of Leave

Requirements:

  • Min Diploma holder with working experiences
  • Have previous experience in call centre is highly preferred
  • Have experience in managing and leading a team
  • Motivated and able to work independently with minimal supervision

Interested and suitable candidates, please text Chantell at 90252952 with

Name:

Age:

Edu:

Position: CALL CENTRE SUPERVISOR $2700

Attach a file(maximum 2MB)
Uploading
[Remove]
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
 Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn MoreReport this ad
Chinatown / Tanjong Pagar
You might be interested in these similar ads
 Up to $2100 Contact Centre Officer  **NO EXPERIENCE OKAY** in Chinatown / Tanjong Pagar, preview image
Up to $2100 Contact Centre Officer **NO EXPERIENCE OKAY**
Up to $2100 Contact Centre Officer **NO EXPERIENCE OKAY**RecruitFirst is hiring! You will be outsourced to:• Government sector • Candidates with no experience is welcome to apply ; Trainings will be providedLocation: Bukit Batok Working hrs: Mon-Fri, Office hours Responsibilities:• Handle inbound calls• Operations and Administration dutiesRequirements:• Minimum ‘O’ Levels with min ...
$1700-$1800 /Month Temp 1 Year Frontline Customer Service Officer-Telok Ayer MRT
Looking for Temporary 1 year job?Hurry up to register the job!!!Working Hours: 8am-5.45pmWorking Days: Monday-Friday onlyWorking Location:MYP PlazaSalary : $1700-$1800 per month (Commensurate with Qualification)Duration: Immediate to 1year contract, can converted to permanent staffJob Scope:*Handle immigration Process* Assist applicants to apply Visa to oversea*Attend applicant’s inquiries*Perform ...
Call Centre Supervisor // up to 3k // Tanjong pagar // 2 Years
Call Centre Supervisor Location: Tanjong Pagar Commitment Period: 2 yearsPay: up to 3kWorking hr:Shift work, required to work on weekends 8am to 5.30pm/8.30am to 6pm (off on PH)Job Duties:- Monitoring Staff adherence & productivityo Ensure achievement of targeted service level, ACW time etc.o Monitor on agents’ log in/ out and lateness from breakso Manual recording of daily attendance i ...
Reservations/Guest Relations Officer
Calling All Talented Individuals!The Privé Group wants YOU.As one of the leading lifestyle’s operators in Singapore, the Privé Group is looking for dynamic talents for our existing and upcoming projects.We’ve got an eye out for those who actively endorse our vision and who will become champions for delivering the ultimate guest experience. A rich career path awaits those who are willing to devote ...
~$2100 3 MONTHS (EXTENDABLE) CUSTOMER SERVICE EXECUTIVE // CENTRAL in Chinatown / Tanjong Pagar, preview image
~$2100 3 MONTHS (EXTENDABLE) CUSTOMER SERVICE EXECUTIVE // CENTRAL
RecruitFirst is hiring! You will be outsourced/ deployed to:Location: SomersetPay: $10/H first 3 months, upon conversion $2,100/month.Duration: 3 Months – 1 Year (if converted)Working Hours:Mon- Fri 8.30am-6pmResponsibilities:- Handle customer enquiry emails and calls.- Promote product plans when necessary.- Ad-hoc tasks assigned by immediate superior/manager.Requirements:- Min. Higher Nitec- Bili ...
FAMOUS LOCAL STARTUP | $8.50/HR | GREAT RESUME BOOSTER in Chinatown / Tanjong Pagar, preview image
FAMOUS LOCAL STARTUP | $8.50/HR | GREAT RESUME BOOSTER
RecruitFirst is hiring! You will be outsourced/deployed to: Location: MARYMOUNT/TANJONG PAGAR Pay: $8.50/HR Duration: 3 MONTHS Working Hours: Mon-Fri, 10AM – 7PM; Sat 10AM-1PM [BE A CUSTOMER SERVICE TEMP AT A FAMOUS LOCAL STARTUP!!] Great resume booster!! Responsibilities: Calling customers to check on payments Requirements: Singaporeans OnlyMin. A Level/Dip ...
x50 EVENT CREW @ SUNTEC // CENTRAL // work with friends! //  $8/HR in Chinatown / Tanjong Pagar, preview image
x50 EVENT CREW @ SUNTEC // CENTRAL // work with friends! // $8/HR
Date: Date: 16th & 17th October 2019(Briefing on 15th October, will not be paid)*must commit for ALL 3 days*Time: 8am – 6pm (might need to reach at 7am, will be paid)Staff Meals: Lunch is providedLocation: Suntec SingaporeSalary: $8/hrDuties:- Registration- Conference assistants- Speaker handling- UsheringAttire:*Formal (white long sleeve shirt, black pants/skirt, black shoes)**Interested, WHA ...
More ads