Call Centre Supervisor/ $2500 - $2700/ Urgent 

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  • Date Listed19/09/2019
  • Job TypeFull-Time
  • Education LevelDiploma

Job Scope

  • Monitoring Staff adherence & productivity
  • Consolidation of shift allowance and overtime claims - Update all roster records
  • Handling Escalations - Investigate and follow-up customers’ complaints and feedbacks immediately/when necessary.
  • Practicing “Walk the Floor” approach
  • Liaise with operators, vendors and internal/ external departments (IT)
  • Staff counseling
  • Training - Assist Executive in training the agents when necessary
  • Service Recovery Monitoring - Assist Executive to monitor on service recovery issues
  • Risk Management
  • Filing/ Administrative work - Assign agents in administrative work when necessary
  • Adhere to established processes and procedures
  • Call Evaluation
  • Monitoring of Leave


  • Min Diploma holder with working experiences
  • Have previous experience in call centre is highly preferred
  • Have experience in managing and leading a team
  • Motivated and able to work independently with minimal supervision

Interested and suitable candidates, please text Chantell at 90252952 with





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Chinatown / Tanjong Pagar
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