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Customer Service Specialist

Post an ad like this for FREE!
  • Date Listed 01/08/2018
  • Job Type Temporary
  • Company Website https://www.singsaver.com.sg/
  • Company Name Singsaver Pte Ltd
  • Education Level Diploma

SingSaver is looking for a Customer Service Rep to join its rapidly growing team immediately.


About SingSaver:
SingSaver.com.sg is Singapore’s #1 financial comparison platform. Launched in May
2015,SingSaver.com.sg is committed to helping consumers find the right financial product with easy-to-use
self-serve comparison tools.SingSaver.com.sg provides free, quick and easily accessible resources to help
consumers understand personal finance products in Singapore including credit cards, personal loans and
insurance. In a constantly changing financial landscape,SingSaver.com.sg strives to provide consumers
with detailed and accurate data and insights so they can make the best choice before applying for the
financial products that suit their needs.


Responsibilities:
- Manage incoming inquiries via email / calls / social media channel
- Verify customers who are eligible for promotion and liaise with banks to check on exception cases
- Resolve product problems by clarifying customer’s need, identifying the cause and providing a solution
- Engage customers and going the extra mile to win their satisfaction
- Prepare customer service report by collecting and analyzing customer information
- Maintain the service procedures, guideline and policies
- Contribute to team effort by accomplishing related results when required


Requirements:
- Proven customer support experience (preferred)
- Good written and oral communication skills
- An active listener
- Customer oriented and ability to respond to different types of customers
- Manage time effectively
- Excel skills required


Pay:

$10-$12/hour


Please email your CV, availability to shiva@singsaver.com.sg with email title: Apply for CSR – (name)


Only shortlisted candidates will be contacted.