Post FREE Ad

Customer Experience Agent | $8.50/hr | 6 Months | Kent Ridge

Post an ad like this for FREE!


Customer Experience Agent | $8.50/hr | 6 Months | Kent Ridge


Working Hours and Location:

• Mondays to Fridays 8.30 am-5:30pm, alternate Saturdays 8:30am-1pm, excluding public holidays.

• Around 10 minutes walking distance from Kent Ridge MRT and easily accessible by public buses.



Agent Responsibilities:

• Provide customer support via calls and emails with excellent work etiquette, patience.

• Ability to response to customers’ needs/enquiries and provide appropriate solutions and attention.

• Coordinate and monitor all customer queries effectively and escalate to management when necessary.

• Act as a coordinator between various internal department within the company and customer to ensure customer issues are resolved.

• Maintaning customer particulars and transactions, feedback and cases history of customer to CRM.

• Follow up actions after calls and emails to ensure pending inbound enquiries are solved.



Job Requirements:

• Highly customer oriented.

• Excellent analytical, interpersonal & communication skills.

• Bilingual portfolio preferred to liaise with non-English speaking customers.

• Well-verse of MS Office application is essential.

• Team player with positive attitude.

• Singapore Citizens or Permanent Residents Only.



Interested candidate who wish to apply for the advertised position, please email us an updated copy of your resume at cassandra.ng@capitagrp.com.


Reg No: R1873123 (Ng Zhi Ling, Cassandra)

EA License No: 08C2893 (Capita Pte Ltd)


**We regret that only shortlisted candidates will be notified**


Attach a file (maximum 2MB)
Uploading
[Remove]
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn More Report this ad
Choa Chu Kang / Tengah
You might be interested in these similar ads
URGENT, APPLY NOW, FAST HIRING!! TEMP CONCIERGE OFFICERS NEEDED@CHINATOWN (15 AUG - 30 SEP) - $1600 in Choa Chu Kang Tengah, preview image
URGENT, APPLY NOW, FAST HIRING!! TEMP CONCIERGE OFFICERS NEEDED@CHINATOWN (15 AUG - 30 SEP) - $1600
Job Duties: attending to customers' enquiries and feedback (phones & emails) assisting customers' with limousine reservations other ad-hoc administrative related duties Working Hours: shift hours between 8am - 11pm 5-6 days/week (including Sat, Sun, PH), 1-2 off in weekdaysSalary: $1600Commitment Period: 15 August - 30 SeptemberWorking Location: Chinatown, 5 minutes walk from Chinatown MRT Requi ...
CUSTOMER SERVICE - 3 MONTHS CONTRACT / OFFICE HOURS /$1,600
The successful incumbent will be working in a reputable condo management office. He/She will be assisting in all customer service duties.RequirementsSome customer service experience preferred Enjoy interacting to peopleRECENT DIPLOMA HOLDERS WELCOME TO APPLYMATURE CANDIDATES WITH CUSTOMER SERVICE EXPERIENCE WELCOME TO APPLY TOOOffice HoursLocation: WestInterested candidates may forward your resume ...