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Call Center /Front Line Officers x 50 (8.50/hr, 6 Months, Govt Project)  

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  • Date Listed29/08/2019

x50 Customer Care agents $8.50/hr 6 months Contract Location: 1st month will be at Tuas (transport provided to & fro form Mattar Mrt station), subsequently will move to Macpherson

Work hours: 1) 8.30am to 5.30pm (Mon – Friday); 8.30am to 1pm (Saturday) 2) 11am to 9pm (5 days or 6 days – (off day need not be on weekend)

Job Description ● Handle customer service hotline and provide the first level of support ● Provide quality customer service to customers over the phone or email ● Remain up-to-date with the latest information that impacts the delivery of service to the customers and provides accurate information promptly to customers, such as on FAQs and etc. ● Handle escalated cases that do not fall within FAQs ● Listen, probe and question in order to clarify and understand customer needs. ● Follow-up on outstanding cases and perform call back to customers if necessary ● Other ad hoc duties as assigned

Requirements ● Minimum education qualification: Nitec ● Applicant must be comfortable to work in Call Centre Environment ● A team player with good writing, interpersonal and communication skills ● Training Provided Interested applicants, Whatsapp Gui Yuan @ 91826963 Full Name: Mobile No: Quote: NewCSO

We Regret that only shortlisted applicants will be notified.

Yeo Gui Yuan
R1879769
RecruitFirst Pte Ltd
E.A. 13C6342

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