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JN -072018-825 - Customer Support Engineer (XRF / OES Equipment / East)

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  • Date Listed 02/11/2018
  • Job Type Full-Time
  • EA License Number 91C2918
  • Company Website http://www.adecco.com.sg/
  • Company Name Adecco - GS Perm
  • Education Level Professional Certifications (e.g. ACCA, CPA)
* An established Japanese Firm
* 5 working days, East Area, Regional role
* Attractive remuneration package

The Job

* Perform maintenance, repair, on-site installations and troubleshooting on company product line in service depot.
* Manage depot repair process ensuring all aspects are fully documented.
* Manage depot repair spare parts ensuring that appropriate stock levels are held to achieve targeted repair time.
* Provide on-site trainings to end users on the proper operation of systems, basic analytical results and system care.
* Render system upgrades, routine functionality checks, and recertification in accordance to departmental pre-established standard operating procedures and policies.
* Ensure that all resources allocated i.e. tools, test equipment are maintained in good condition.
* Compile failure analysis statistics; reporting as required to line manager.
* Ensure service open / escalated calls are closed within stipulated times and generating of NPS.
* Take corrective action where appropriated.
* Promote service offerings, for example, Service contract, PM, parts/consumables etc.

The Talent

* Degree/diploma in mechanical, electrical or related discipline.
* More than 3 years working experience in the scientific instrumentation industry, service experience on OES (Optical Emission Spectrometer) technology is preferred.
* Proven strong technical competencies in the repair and troubleshooting of analytical instruments.
* Sufficient experience in setting up repair procedures and well versed with handling of high end service tools and equipment.
* Frequent business travelling (up to 50%).
* Customer focused and open-minded.
* Team player and with effective communication skills.

Next Steps

* Interested applicants kindly forward the latest copy of your resume in MS Word format (with details of your last drawn and expected salaries) to waicharng.chong@adecco.com / engr@adecco.com
* We regret to inform that only shortlisted candidates will be notified.



Chong Wai Charng (R1652634)

Consultant - Engineering

waicharng.chong@adecco.com

Chong Wai Charng
Direct Line: +65 6697 7795
EA License No: 91C2918
Personnel Registration Number: R1652634

Salary: Attractive Allowances



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