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Service Quality Executive

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Responsibilities:

  • Assist Service Quality & Projects Manager in coordination and tracking of all ops matters and projects, including those assigned to other Ops Managers.
  • Support Service Quality & Projects Manager in managing operations cost and to drive cost efficient operational processes.
  • Assist Service Quality & Projects Manager to ensure all standards and KPIs of the trolley management service and other airport services are maintained at a desired level in accordance to company standards.
  • Generate relevant performance and KPI reports, including timely submission to CAG.
  • Support Service Quality & Projects Manager for training and development of Operations staff from interviewing to on-boarding training.
  • Building rapport and establish a good working relationship with client.
  • Compile and analyse performance related data and to propose implementable improvements.
  • Compile the required monthly reports for submission to CAG.
  • Custodian for service related reports, namely, compliments and complaints, and service awards.
  • Monitor and track the health status and performance of operators for Light Transport Machines.


Requirements:

  • Degree in Science/Engineering from a recognized university is preferred.
  • Strong IT knowledge is an added advantage.
  • Good PC skills, especially in MS Office suite.



Qualified or interested candidates, kindly apply in through emailing your CV to us at: gida.bizhub(at)gmail.com

To facilitate faster application processing, please utilize the email stated and not Apply Now or Send Email links in this website.

We regret that only shortlisted candidates would be notified.

Bizhub Asia Pte Ltd
www.bizhubasia.com
EA No. 08C2822


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Changi Airport / Changi Village
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