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Restaurant Guest Relations Officer (Door Host)

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RESPONSIBILITIES:


This position is concerned with the front of the house activities. Always ensuring guest satisfaction and responsible for table allocations and the flow of the operations

  • Greet guests in a warm, friendly manner and with a natural smile
  • Provide excellent customer service to create customer loyalty.
  • Create a friendly & warm atmosphere through good energy & good spirit.
  • Excellent knowledge in restaurant menu, promotions and other special happenings.
  • Ensure waiting area is neat and tidy at all times
  • Know the Reservation System and Queuing System and know how it works
  • Ensure all reservations are captured accurately into various Reservation System
  • Updating of regular guest profiles in the computer system
  • Check and ensure menu are always in clean and good condition
  • Must have a good knowledge of menu prices and composition of food and beverage items
  • Able to suggest any alternatives to guests politely if the restaurant is fully booked
  • Communicate with Management about operations and seek clarification on any pertinent matters
  • Report any guest feedback to the Manager/AGM for appropriate action, if any
  • Exercise personal hygiene through clean uniforms and grooming
  • Escort guests to their table and assist them in seating and check if they would like to have some drinks/still or mineral water
  • Manage all phone reservations in a courteous and efficient manner
  • Maximize seating and minimize no show
  • To acknowledge and thank all the guests when they leave the restaurant
  • Maintain good relationship with team member and back of the house
  • Perform other duties as directed


REQUIREMENTS

  • A confident communicator excellent verbal and written communication skills who possess creativity and knowledge of different tactics to identify and engage the appropriate target audience and translate it to sales.
  • Excellent understanding of restaurant menus and beverage products
  • Proactive, reliable, responsible and accurate with an attention to detail
  • Ability to work in fast paced environments, often for long hours
  • Self motivated with a positive and professional approach to management
  • Punctual & Present
  • Personable
  • Positive Attitude
  • Product Knowledge (Brand Standards)
  • Head Team (Reservations & Front Desk)
  • Organize Team
  • Notice and React to problems
  • Educate / Mentor Team members
We regret to inform you that we do not have S-Pass Quota. Singaporeans may apply.
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Boat Quay / Raffles Place
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