Restaurant Captain (Chinese Restaurant) 餐厅队长 (中餐厅) 

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  • Date Listed12/10/2019
  • Company Website
  • Company NameFamous Treasure Chinese Restaurant 名厨
  • Full-Time, Part-Time
  • Language ability in spoken/written Mandarin (bilingual in English is a bonus)
  • Preferably Singaporeans/Permanent Residents, but work permit or S Pass holders may also apply
  • Preferably with some F&B experience (service, cashiering, reservations, customer relations, POS/CRM systems etc)
  • 全职,兼职
  • 普通话口语/书面语言能力(英语为双语者可加分)
  • 最好是新加坡人/永久居民,但也欢迎工作证或S Pass人士申请工作
  • 最好具有一些餐饮经验(服务,出纳,客户预订,客户关系,POS / CRM系统等)
  • Assist the Restaurant Manager in overseeing service of the Restaurant
  • Greet and coordinate the seating of guests and assign guests to tables suitable to the size of each group
  • Recognise regular guests and highlight to the Chef about any particular guest preferences
  • Ensure guest requests are not delayed during the operations of the Restaurant
  • Record and report all food-related complaints to the Chef immediately
  • Ensure team briefings are carried out before each service period
  • Ensure that no standing bills stay on the system and account for all voided transactions
  • Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service
  • Handle emergencies and difficult situations
  • Adjust any modifications to checks or bills
  • Ensure that the Supervisors and Service Crew are able to describe the dishes and any specials, and are well groomed, properly attired and efficient
  • Maintain the highest standards of cleanliness, the maintenance of furnishings & equipment and the proper setup of the Restaurant and connecting areas or pantries
  • Participate in monthly physical stocktake of the Restaurant
  • Assist the Restaurant Manager in implementing and developing training programs
  • Assist customers in choosing suitable wines by describing the taste and aroma of different wines and answering questions about the wine menu
  • Work with Executive Chef to assist in planning of food and wine menus
  • Organise the wine storage system
  • Assist in managing wine inventory
  • Maintain relationships with wine suppliers
  • Perform miscellaneous job-related duties as assigned
  • 协助餐厅经理监督餐厅服务
  • 招呼并协调客人的座位,并将客人分配到适合每个团体人数的桌子上
  • 识别常客,并向厨师强调任何客人的喜好
  • 确保在餐厅运营期间不延迟客人的要求
  • 立即记录所有与食物有关的投诉并将其报告给厨师
  • 确保在每个服务期之前进行团队简报
  • 确保没有固定账单留在系统上,并说明所有无效交易
  • 通过建立忠实的定期客户群,维护定期的客户数据库和个性化客户服务来提升餐厅
  • 处理紧急情况和困难情况
  • 调整对支票或账单的任何修改
  • 确保主管和服务人员能够描述菜肴和任何特色菜,并经过精心修饰,正确着装和高效
  • 保持最高标准的清洁度,家具和设备的维护以及餐厅和连接区域或餐具室的正确设置
  • 参加餐厅每月实物盘点
  • 协助餐厅经理实施和制定培训计划
  • 描述不同葡萄酒的味道和香气,并回答有关葡萄酒菜单的问题,以帮助客户选择合适的葡萄酒
  • 与行政总厨合作,协助计划食物和葡萄酒菜单
  • 整理葡萄酒储存系统
  • 协助管理葡萄酒库存
  • 与葡萄酒供应商保持关系
  • 履行与工作相关的杂项职责
Tel: 6881 6668 (pls look for Ms Summer Han)
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13 Stamford Road, #02-28 Capitol Piazza, Singapore 178905
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