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Reservations / Guest Relations

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  • Date Listed 26/10/2016
  • Job Type Full-Time
  • Company Website www.theprivegroup.com.sg
  • Company Name PriveLifestyle
Responsibilities:
  • Review and streamline procedures and systems as well as develop and implement effective customer service strategies
  • Consistently offer professional, friendly and engaging service
  • Manage all customer enquiries and ensure response to all queries and monitor flow of dining venues and recommend ways to increase revenue
  • Take lead in any service recovery that may arise
  • Communicate all pertinent information to the respective groups
  • Ensure Brand, Service and Safety standards and procedures are strictly adhered to
  • Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue
  • Complete managerial tasks such as scheduling, payroll, performance management and coaching
  • Control all reservations and working closely with Front of House and Events team to ensure special handling of VIPs arrival, corporate clients and loyal customers
  • Ensuring all on-day reservations are blocked and confirmation are sent out timely on the daily basis
  • Preparation of reports such as Daily return customers, Daily VIPs list, Daily Reservations list
  • Ability to upkeep and familiarize with any special promotions/offers
  • Actively seek feedback to further enhance day-to-day operations
Remuneration:
  • Competitive basic salary
  • Performance related bonus
  • Indivudual sales performance incentives
  • raining and career progression
  • Medical benefits
  • Health insurance
  • Staff meal provided while on duty
  • Staff discounts
  • Annual leave
  • Birthday leave
  • Long service award

*Singaporeans only.

Interested applicants are invited to email your detailed resume stating current and expected salary with a recent photograph to:

Human Resource Department

Privé Group Pte Ltd
115A Commonwealth Drive, #03-26/27/28
Singapore 149596

Email: jobs@prive.com.sg

We regret to inform only shortlisted candidates will be notified