Outlet Manager [Retail| 5 Days| Central] $2200-$2400 

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  • Date Listed21/07/2021
  • EA License Number14C7279
  • Company NameThe Supreme HR Advisory Pte Ltd

☎WhatsApp : +65 9123 1453

Email: supreme.alexlee@gmail.com


Job Responsibilities:

  • Define and enforce effective SOPs, quality and standards in the outlet
  • Ensure service and attitude is in sync with brand’s direction
  • Plan and ensure comprehensive trainings are given to staf
  • Schedule retail shifts and ensure healthy continuation of operations regardless of situation
  • Ensure the welfare of retail staff and be quick to resolve any disputes amongst staff
  • Manage customer service issues and service recovery, comments and feedback in a timely and appropriate manner
  • Analyse and report customer mix, customer feedbacks and outlet’s sale
  • Oversee stock control and perform inventory management
  • Assess and evaluate staff and trainee’s performance
  • Plan and execute outlet’s events and activities
  • Any other ad-hoc duties as assigned

Job Requirements:

  • Minimum of 2 years retail or hospitality experience, including 1 year of supervisory/management experience
  • University degree in business or related field may substitute for a portion of the required experience
  • Great passion and enthusiasm about customer service
  • Strong organizational, interpersonal and problem solving skills
  • Strong communication and leadership skills, with the ability to communicate with all levels of staff and management


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Orchard / River Valley
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