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Area Manager

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Key Responsibilities

  • Manage and ensure operational excellence in all aspects of the business at all outlets
  • Ensure the outlets operate efficiently and effectively and in compliance with company standards
  • Oversee the outlet(s)’ day-to-day operations and sales
  • Works closely with Management to develop strategic and operational plans for the outlets, managing execution, and measuring results within budget and guidelines to achieve continuous business growth, sales and profitability.
  • Develops, coaches, motivates and mentors a team of branch managers and consultants to become high-performing individuals with a strong sense of belonging, integrity and pride
  • Ensure outlet(s) maintain high level of customer service satisfaction through excellent customer service from the team
  • Handle all enquiries, feedback and complaints at the outlet(s)
  • Drives performance with long term vision, innovation, quality and service.
  • Walk the talk and leads by being the role model

Requirements

  • Minimum 3-4 years of related experience, preferably managers who have experience in beauty/wellness/spa industry
  • Highly motivated individual with a positive attitude
  • Excellent communication and interpersonal skills
  • Sales and goal oriented
  • Ability to multi-task and work in a high volume atmosphere
  • Proven ability to lead others and positively influence employee behaviour
  • Computer literacy is essential
  • Able to converse in both English and Mandarin (To liaise with Mandarin speaking customers).
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3 Ang Mo Kio Street 62
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