Reservations / Guest Relations Officer (Full Time / Part Time)
Date Listed 13/09/2018
Job Type Part-Time
Company Website www.theprivegroup.com.sg
Company Name Prive Lifestyle Pte Ltd
Education Level Not Specified
Calling All Talented Individuals!
The Privé Group wants YOU.As one of the leading lifestyle’s operators in Singapore, the Privé Group is looking for dynamic talents for our existing and upcoming projects.
We’ve got an eye out for those who actively endorse our vision and who will become champions for delivering the ultimate guest experience. A rich career path awaits those who are willing to devote their time and energy towards creating a rewarding environment for all.If you are passionate about the food and beverage industry and are serious about advancing your career (while having a bit of fun), we would love to hear from you.
Responsibilities:Review and streamline procedures and systems as well as develop and implement effective customer service strategies Consistently offer professional, friendly and engaging service Manage all customer enquiries and ensure response to all queries and monitor flow of dining venues and recommend ways to increase revenue Take lead in any service recovery that may arise Communicate all pertinent information to the respective groups Ensure Brand, Service and Safety standards and procedures are strictly adhered to Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue Complete managerial tasks such as scheduling, payroll, performance management and coaching Control all reservations and working closely with Front of House and Events team to ensure special handling of VIPs arrival, corporate clients and loyal customers Ensuring all on-day reservations are blocked and confirmation are sent out timely on the daily basis Preparation of reports such as Daily return customers, Daily VIPs list, Daily Reservations list Ability to upkeep and familiarize with any special promotions/offers Actively seek feedback to further enhance day-to-day operations
*Only Singaporeans need to apply
Interested applicants are invited to email your detailed resume stating current and expected salary to:
Human Resource Department Privé Group Pte Ltd20 Anson Road, Twenty Anson, #05-01 Singapore 079912
We regret to inform only shortlisted candidates will be notified