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IT Helpdesk team role in a Bank (Contract) 

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  • Date Listed03/12/2019
  • Job TypeContract
  • Education LevelProfessional Certifications (e.g. ACCA, CPA)

Position: IT Helpdesk team role in a Bank
Vancancy : 2
Requirements:

  • Candidates with 3-4 years of experience in working with IT Helpdesk

roles (who work on Application related incidents and queries)

  • Proficient with MS Office products, knows a bit about IT Services such as

desktop, software and able to do Excel reporting.

  • Fluent in English and is able to manage calls easily.
  • Candidate will work with Helpdesk and perform varied tasks such as

attending user calls, user emails, raising tickets in Remedy

  • Events monitoring from the Alert management tool.
  • Candidate will also be following up for ATM reporting and other adhoc

tasks.

  • Salary maximum: $3400
  • The candidate will get a half day if the candidate works 4 hours more

than the shift.
o An 8 hours will henceforth be marked as 1 shift

Might require to do night shifts.
There are 3 shifts. 1 week for 1 shift time
7:30am – 3:45pm (5 ½ days include Saturday)
9am – 6:30pm (5 days)
1:30pm -11pm (5 days)
No transport claim for those who do the morning shift 7:30am
Transport claims only for those who work after 12pm midnight.
Basic qualifications: Polytechnic graduate minimum
Work location: Alexandra road


Only Singaporean &PR can apply