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IT Service Desk Officer  

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  • Date Listed02/08/2019
  • Job TypeFull-Time
  • EA License Number14C7244
  • Company NameACExcellent Consulting
  • Education LevelDiploma
  • Act as first point of contact
  • Attend to enquiries and requests, provide L1 support
  • Escalate case to L2 support team
  • Monitor and follow up till case closure
  • Introduce new features to users, advise on maintenance and downtime