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IT Service Desk Officer
- Date Listed02/08/2019
- Job TypeFull-Time
- EA License Number14C7244
- Company NameACExcellent Consulting
- Education LevelDiploma
- Act as first point of contact
- Attend to enquiries and requests, provide L1 support
- Escalate case to L2 support team
- Monitor and follow up till case closure
- Introduce new features to users, advise on maintenance and downtime