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JN -072018-185 - Support Engineer | $4K - $5.5K + Bonuses

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  • Date Listed 17/11/2018
  • Job Type Full-Time
  • EA License Number 91C2918
  • Company Website http://www.adecco.com.sg/
  • Company Name Adecco - GS Perm
  • Education Level Diploma
Support Engineer



The Opportunity:

A global leader in the surveillance industry with offices in more than 20 countries, our client is looking for a Support Professional to support the local market. They offer an exciting and challenging job in the world’s leading VMS (Video Management Services) Company as well as the opportunity to shape a fast-growing market in APAC. The Support Professional (SP) would provide all levels of support, work together with their established partners and be part of their rapidly growing successful businesses.

* Permanent role
* 5 days’ work week, office hours
* Annual, medical and dental benefits provided
* Location: 1 Position available at Central
* Salary: $4K to $5.5k



The Job:

* Resolve customer requests, questions effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
* Perform both remote and onsite support / troubleshooting / configuration for clients
* Provide timely & accurate status updates to customers and relevant internal stakeholders
* Continuous effort to acquire and maintain good knowledge of the company’s products as well as Support procedures, practices, and policies
* Assist in ensuring that delivered solutions are documented as knowledge base articles to help make the team successful
* Ensures that observed patterns of customer pain-points are highlighted to manager
* Informs customers of the appropriate support options that best fit the customer's needs



The Talent:

* Associate Degree or Bachelor’s Degree in Computer Science preferred, certifications are also considered in lieu of a degree
* Experience with VMS technologies, CCTV, video surveillance etc
* Experience with Server Operating systems Server 2008/2008R2, 2012/2012R2
* Demonstrate good analytical problem-solving capabilities
* Ability to identify patterns and causal relationships
* Break down problems into simple terms, and is systematic in the approach to solving simple problems, while always staying focused on solving real-world customer problems
* Experience with PC hardware and software installation, configuration, and troubleshooting
* Industry Certification(s) such as Microsoft MCSA, CompTIA Network +/Security +/Server +/ or Cisco CCNA preferred

​​

​Next Step

Interested applicants please send your resume to abel.quek@adecco.com with your current and expected salary.



All shortlisted candidates will be contacted.

Quek Woon Teck, Abel
Direct Line: +65 6697 7974
EA License No: 91C2918
Personnel Registration Number: R1768942

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