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JN -072018-711 - IT Executive / Support Analyst / IT Engineer

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  • Date Listed 19/10/2018
  • Job Type Full-Time
  • EA License Number 91C2918
  • Company Website http://www.adecco.com.sg/
  • Company Name Adecco - GS Perm
  • Education Level Diploma
Onsite Support



The Opportunity

Our client is the world's leading provider of technology in the oil and gas industry. A household name in Oilfield services, they employ approximately 100,000 people in more than 85 countries across the world.



The Job

The Support Specialist is a desktop support expert responsible for computer hardware, software and peripherals. He/she is the second point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.

* Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
* Escalates unresolved incidents/service requests within agreed timescales
* Logs relevant incident/service request details per help desk procedures
* Ensures tickets are updated at all times until issues are resolved
* Performs IMAC (Install, Move, Add and Change)
* Conducts hardware and software maintenance and support
* Troubleshoots and resolves PC incidents and/or VIP requests
* Coordinates with Service Desk for hardware repair
* Assists with SSO on IT security issues and virus elimination
* Assists local Server Team when server maintenance is required
* Assist in creating, handling and managing share point projects
* Assists in infrastructure setup & renovation project at location including the network devices, Lenel PACs, CCTV, Servers, PABX & Skype for Business



The Talent

* BSc in Computer Science/ IT or equivalent
* No prior working experience required
* 1-2 years’ experience in onsite IT support or service desk
* Proficient in Windows, MS Office
* Knowledge in Servers and Cisco end-point device is an added advantage
* Good communication skills and positive working attitude



Next Step

Interested applicants, please send your resume to abel.quek@adecco.com with your current and expected salary.

All shortlisted candidates will be contacted.

Quek Woon Teck, Abel
Direct Line: +65 6697 7974
EA License No: 91C2918
Personnel Registration Number: R1768942

Salary: S$2500 - S$3500 per month



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