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IT Operation Specialist - up to $5000

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Location: CBD Area
Working hours include normal business hours and off-hour/weekend support as required

The IT Operations Specialist position is responsible for the User Support and Technology Operations in Hong Kong. This includes helpdesk services, end-user computing, incident management, daily IT operations, and user administration related work.
Scope of responsibilities encompass but may not be limited to design, planning and support of IT infrastructure services for local branch business users.

  • Responsible for helpdesk services, PC infrastructure, desktop base applications, and essential infrastructure services for technology operations
  • Responsible for operation of Windows Server environment, data backup, server administration
  • Works with applications and infrastructure teams to carry out necessary infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
  • Responsible for operational processes and verification including operating system patches, technology life cycle management, continuous monitoring and performance tuning
  • Provides ongoing 24/7 support of supported system and services
  • Leads in root-cause analysis and restoration of service of highly complex problems
  • Conducts post mortem for root cause analysis of service impacting issues
  • Participates in global projects to plan and implement related technology and services in local region
  • Adheres to corporate standards in technology services and operations
  • Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards
  • Prefer university degree/college diploma in computer science, information technology, or engineering
  • 5+ years of experience in Banking applications and infrastructure support responsibilities, preferably in a mixed trading and non-trading environment
  • Excellent hands-on experience supporting essential end-users services such as but not limited to : Windows 7, Windows 10, Windows 2012, Windows 2016 servers, Domain Controllers, Active Directory, SCCM, MS Office Suite and Outlook, File & Print Services, instant messaging tools, video conference systems, fax system, Bloomberg, Reuters Eikon, Citrix, phone system, remote VPN, database client connectivity, data backup systems.
  • Working knowledge of security controls on end-user devices such as Anti-Virus, DLP, APT, application white-listing
  • Functional knowledge of core infrastructure such as data network, firewall, centralized storage and backup, Internet proxy, Load-Balancers, VMware server virtualization, VDI
  • Sound knowledge in IT risks and controls

Interested parties, please send your resume to or

Only shortlisted applicants will be notified by our consultants.

Capita Pte Ltd | EA license no.: 08C2893
Chern Ye Tee Dorothy | REG No : R1654859

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Boat Quay / Raffles Place
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