Full Time - IT 1st Level Support - Work From Home 

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  • Date Listed10/07/2019
  • EA License NumberR1878927
  • Company NameVisionaires Recruitment

Shift changes per week to work along overseas HQ


$1700-$2000


To provide 1st level of support via hotline calls and emails with SLA.

- To log all customer requests into internal ticketing system.

- To monitor Linux & Windows system on AWS and Azure cloud.

- To provide efficient and timely technical support to end-user.

- To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution.

- To follow up on the progress of all outstanding issues until closure.

- To perform other IT related duties when assigned by the management.

Requirements:

- NiTEC / Diploma in IT with at least 2 years of relevant experience

- Familiar with Windows OS

- Possess the strong sense of responsibility, initiative and commitment to customer service

- Meticulous and a team player with pro-active and good attitude

- Experience in Linux /cloud computing will be an advantage.




Interested candidates can Whatsapp to "85167953" with a snapshot of the ad
email resume to hr@visionaires.co

Aloysius EA: R1878927
Visionaires Recruitment EA No: 17C8558


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Changi Airport / Changi Village
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