IT 1st Level Support - Work From Home - Full Time (3 Shifts)
Date Listed 10/07/2019
EA License Number R1878927
Company Name Visionaires Recruitment
Shift changes per week to work along overseas HQ
To provide 1st level of support via hotline calls and emails with SLA.
- To log all customer requests into internal ticketing system.
- To monitor Linux & Windows system on AWS and Azure cloud.
- To provide efficient and timely technical support to end-user.
- To escalate any unresolved issue to 2nd and 3rd level engineers for further resolution.
- To follow up on the progress of all outstanding issues until closure.
- To perform other IT related duties when assigned by the management.
- NiTEC / Diploma in IT with at least 2 years of relevant experience
- Familiar with Windows OS
- Possess the strong sense of responsibility, initiative and commitment to customer service
- Meticulous and a team player with pro-active and good attitude
- Experience in Linux /cloud computing will be an advantage.