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Junior IT Support Consultant

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  • Date Listed 02/07/2019
  • Job Type Full-Time
  • EA License Number 16C7858
  • Company Website www.Talent-Merge.com
  • Company Name Talent-Merge
  • Education Level Diploma

Essential skills and experience:

  • Resolves product or service issues by clarifying the customer's feedback or complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Address technical support inquiries and questions
  • Schedule visits to the customer site and periodically review with customers on product & service quality
  • Initiates discussion with customers to identify the area of improvements and recommend company’s services/ products
  • Promptly resolve IT/ technical issues to customer’s satisfaction per company procedures and standards
  • Generates log or proper documentation of issues
  • Familiarity with Microsoft Office suite of products
  • Experience in Sybase/MSSQL/Oracle will be an added advantage

Requirements:

  • Min Diploma in Information Technology / Computer Science
  • With min 2 years of relevant working experience
  • Good interpersonal and communication skills