Desktop support Engineer Team Lead
- Date Listed12/09/2019
- Job TypeContract
- EA License Number201811049R
- Company Websitewww.rapsystechnologies.com
- Company NameRapsys Technologies
- Education LevelDegree
Manage and coordinate Desktop related activities in Agency as Desktop Lead
• To lead and manage the team responsible for delivery of Technical support services.
• To ensure that the assigned teams to the various clients’ site deliver the performance of services as agreed in the contract and meet/exceed the committed SLA which includes customer satisfaction.
• Lead a team of onsite engineers and act as single point of contact for the service delivery in the area such as given below but not limited to:.
• Attend client service review meetings with key focuses on SLA performance reports and service improvement recommendations.
• Ensure client expectations are met/exceeded with quality and profitable services performed to the agreed SLA
•Resolve and update incidents with in SLA and also update stakeholders for P1 cases
•Update KB with solution provided