Desktop support Engineer Team Lead 

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  • Date Listed12/09/2019
  • Job TypeContract
  • EA License Number201811049R
  • Company
  • Company NameRapsys Technologies
  • Education LevelDegree

Manage and coordinate Desktop related activities in Agency as Desktop Lead

• To lead and manage the team responsible for delivery of Technical support services.

• To ensure that the assigned teams to the various clients’ site deliver the performance of services as agreed in the contract and meet/exceed the committed SLA which includes customer satisfaction.

• Lead a team of onsite engineers and act as single point of contact for the service delivery in the area such as given below but not limited to:.

• Attend client service review meetings with key focuses on SLA performance reports and service improvement recommendations.

• Ensure client expectations are met/exceeded with quality and profitable services performed to the agreed SLA

•Resolve and update incidents with in SLA and also update stakeholders for P1 cases

•Update KB with solution provided

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190 Middle Road #19-05 Fortune Centre, Singapore 188979
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