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IT Service Desk Specialist (1 year contract) *SGPR

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• Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive services

• Convey troubleshooting steps and information to customers via phone calls, and/or email

• Troubleshoot technical problems and properly documenting all customer requests via a ticketing system

• Provide support for all IT related needs such as:
o Software and hardware installations, support, and troubleshooting, including Microsoft products and business specific applications
o Wireless device support and troubleshooting, including Apple and Android products
o Printer and related equipment troubleshooting

• Use knowledge documents to implement solutions or appropriately escalate customers’
requests to the next tier of support


• Minimum Higher NITEC/ diploma holder or equivalent with 1 years’ experience in an IT related role or IT Service Desk environment
• Minimum 1-2 years of level 1 desktop support experience
• Must be able to work during weekends

Working hours : 40 hrs/week (4 work days per week)
(1) 7 am – 6 pm (10 hrs) OR
(2) 8 am – 7 pm (10 hrs)

Required to work 2 or 3 weekend working days per month (Pay $80 per day)

Interested parties, kindly provide the following information through Gumtree message/email:

1) Attached Word/PDF copy of your updated resume to

2) Name

3) Nationality

4) Email Address

5) Contact Number

Applications without any of the following information will be ignored. Thank you for your cooperation!

Attach a file (maximum 2MB)
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City Hall / Clarke Quay
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