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IT Service Desk Specialist (1 year contract) *SGPR

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Responsibilities:

• Provide high quality customer service to customers by building relationships and trust through appropriate communication and responsive services

• Convey troubleshooting steps and information to customers via phone calls, and/or email

• Troubleshoot technical problems and properly documenting all customer requests via a ticketing system

• Provide support for all IT related needs such as:
o Software and hardware installations, support, and troubleshooting, including Microsoft products and business specific applications
o Wireless device support and troubleshooting, including Apple and Android products
o Printer and related equipment troubleshooting

• Use knowledge documents to implement solutions or appropriately escalate customers’
requests to the next tier of support

Skills:

• Minimum Higher NITEC/ diploma holder or equivalent with 1 years’ experience in an IT related role or IT Service Desk environment
• Minimum 1-2 years of level 1 desktop support experience
• Must be able to work during weekends

Working hours : 40 hrs/week (4 work days per week)
(1) 7 am – 6 pm (10 hrs) OR
(2) 8 am – 7 pm (10 hrs)

Required to work 2 or 3 weekend working days per month (Pay $80 per day)


Interested parties, kindly provide the following information through Gumtree message/email:

1) Attached Word/PDF copy of your updated resume to hengkaili1@gmail.com

2) Name

3) Nationality

4) Email Address

5) Contact Number

Applications without any of the following information will be ignored. Thank you for your cooperation!

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City Hall / Clarke Quay
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