Service Desk Agent (Salary Range: $2750)
Date Listed 08/08/2018
Job Type Full-Time
EA License Number --
Company Name TBA
Education Level Diploma
1. Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails etc
2. Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner (SLA environment)
3. May be required to cover onsite support as and when necessary.
4. Any other administrations where required.
• At least 1 year of experience in a service desk environment
• Willing to work on staggered shifts and on Saturdays.
• Relevant technical IT expertise and skills in latest Windows, Linux & MAC OS;
• Diploma in IT
• Monday to Friday ( Staggerered hours: 8am to 10pm)
• Saturday: 8am to 1pm
If interested, kindly message me thanks!