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Service Desk Agent (Salary Range: $2750)

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Responsibilities:

1. Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails etc

2. Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner (SLA environment)

3. May be required to cover onsite support as and when necessary.

4. Any other administrations where required.


Skills:

• At least 1 year of experience in a service desk environment

• Willing to work on staggered shifts and on Saturdays.

• Relevant technical IT expertise and skills in latest Windows, Linux & MAC OS;

• Diploma in IT

• Monday to Friday ( Staggerered hours: 8am to 10pm)

• Saturday: 8am to 1pm


If interested, kindly message me thanks!