IT Helpdesk Officer 

Post an ad like this for FREE!
  • Date Listed23/02/2021
  • Job TypeFull-Time
  • Company Websitewww.micro2000.com.sg
  • Company NameMicro 2000 Technology Pte Ltd
  • Education LevelHigher Nitec

Responsibilities

  • Provide 1st level troubleshooting to customer.
  • Respond to calls in a professional and courteous manner
  • Follow call script processes to answer incoming calls, emails, etc
  • Handle Incidents through the channels provided as part of incident handling services for providing of IT support to end users
  • Log, Track and escalate related problems to the correct entity. Responsible and take ownership of all calls till closure

· Monitoring and Tracking of incidents

  • Dispatch onsite support if required
  • Ensure Users is progressively informed of the case status
  • Ad hoc duties as assigned

Requirement

  • Higher Nitec / Diploma in Information Technology or equivalent
  • Preferably to have at least 1 year experience in IT
  • Training will be provided (eg. PC troubleshooting, resetting of passwords)
  • Comfortable working environment
  • 5.5 work days project
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Customer-oriented with good interpersonal and communication skills
  • Team player, quick learner
  • Singaporeans and Foreigners in Singapore are open to apply

Attach a file(maximum 2MB)
Uploading
[Remove]
By clicking "Send" you accept the Terms of Use and Privacy Notice and agree to receive newsletters and promo offers from us.
Add to Watchlist
 Safety Tips - Your safety is important to us and we believe that you can stay safe. Learn MoreReport this ad
Eunos / Geylang / Paya Lebar
You might be interested in these similar ads
Up to $4500 | ⭐️IT Engineer @ Tai Seng⭐️ | ❗️Fast Hiring❗️ in Eunos / Geylang / Paya Lebar, preview image
Up to $4500 | ⭐️IT Engineer @ Tai Seng⭐️ | ❗️Fast Hiring❗️
Basic: $1800~$2400Working Hours: 4 Weekdays + Sat5 days - 11am to 8pmJob Scope:- Provide after-sales support to customers- Explaining of procedure and troubleshoot process to customer- Perform Performance Testing and Troubleshooting to ensure systems remain in peak form- Diagnosis and troubleshoot both software and hardware PC issues- Quality checking duties- Ad-hoc duties as requiredInterest ...
IT Support Engineer [L1 / L2 / Troubleshooting]
Job Requirements:Competency in supporting, diagnosing, troubleshooting computer system, software and networking issues on PCs and related equipmentWindows Desktop Operating SystemsWindows Servers (Windows 2012/2016/2019)Enterprise Antivirus Software (Bitdefender, Symantec, Sophos)Active Directory experience and Group PolicyMS Exchange or Office 365 support experienceVMWare or Hyper-V support exper ...
Senior Corporate IT Executive / $3500- $4,800 / 5 Days
Salary: $3,500- $4,8005 DaysSingaporean OnlyJob Responsibilities:Responsible in negotiate between external vendors and suppliers to resolve often highly technical or contentious issues and conflicts to ensure that projects and work packages are delivered on time and within budget and conduct systems trainingResponsible in provide IT support to all users; desktop support and reports and proactively ...
Technician [ wiring / Class 3 license/ Own motorbike ]
Ubi Crescent , island-wide working Working days : 5.5 days per week Working hours : 830am - 6pm , 830am - 3pmSalary : $2,000 - $2,800Perform technical job island-wide (installation & maintenance jobs for ICT projects- wiring)With driving license Class 2B / 3/ own motorbike Please send your resume to/ 有兴趣者请发送履历至 supreme.catherinecheah@gmail.com☎️☎️ WhatsApp:+65 81586332Cheah Khai Yee ...
Hardware & Networking and desktop support engineer
Hi, We are looking for Hardware & Networking and desktop support engineer for fulltime time.Minimum 2 yrs of experience. Interested candidate pls send your CV.
security and electrical system Installer
1. JOB DESCRIPTIONJob TitleSecurity system installerJob Description & Requirementswe are looking for individuals who posses the necessary skills to install electronic security systems.-CCTV systems (IP / Analog)-access control system-alarm systems-electrical power points -electrical cabling works-RJ59, CAT6 including termination of cables-experience in DB switches-piping works with PVC and GI ...
IT TECHNICIAN/ IT CUSTOMER SERVICE / COMPUTER SYSTEM BUILDER
customer service technicianLocation : Bendemeer RoadWorking days : 5 days [ off weekday 1 day & sunday ]Working hours : 11am - 8pmSalary : $1,600 - $1,800need to have knowledge in L1 L2 troubleshootingthis role will be involved in Live chat / emails / calls to guide customers in troubleshooting
More ads