IT Helpdesk Officer 

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  • Date Listed23/02/2021
  • Job TypeFull-Time
  • Company
  • Company NameMicro 2000 Technology Pte Ltd
  • Education LevelHigher Nitec


  • Provide 1st level troubleshooting to customer.
  • Respond to calls in a professional and courteous manner
  • Follow call script processes to answer incoming calls, emails, etc
  • Handle Incidents through the channels provided as part of incident handling services for providing of IT support to end users
  • Log, Track and escalate related problems to the correct entity. Responsible and take ownership of all calls till closure

· Monitoring and Tracking of incidents

  • Dispatch onsite support if required
  • Ensure Users is progressively informed of the case status
  • Ad hoc duties as assigned


  • Higher Nitec / Diploma in Information Technology or equivalent
  • Preferably to have at least 1 year experience in IT
  • Training will be provided (eg. PC troubleshooting, resetting of passwords)
  • Comfortable working environment
  • 5.5 work days project
  • Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
  • Customer-oriented with good interpersonal and communication skills
  • Team player, quick learner
  • Singaporeans and Foreigners in Singapore are open to apply

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Eunos / Geylang / Paya Lebar
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